Blackwell Encyclopedia of Management
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The Blackwell Enyclopedia of Management: Marketing

AFFILIATION: FORENAMES: SURNAME: TOPIC COVERED:
KASSEL INTERNATIONAL MANAGEMENT SCHOOL NIGEL HOLDEN EXPORTING / 
LANCASTER UNIVERSITY EMMA BANISTER COMPREHENSION / EVOKED SET / SELF CONCEPT / SYMBOLIC CONSUMPTION / SYMBOLIC INTERACTIONISM / 
LANCASTER UNIVERSITY MARGARET   HOGG ATTITUDES / BEHAVIOUR THEORIES / COGNITIVE DISSONANCE / CONSUMER BUYER BEHAVIOUR / CONSUMER DECISION MAKING PROCESS / CONSUMER LEARNING / CONSUMER NEEDS AND MOTIVES / HIERARCHY OF EFFECTS MODEL / LIFESTYLES / SOCIAL CLASS / 
LANCASTER UNIVERSITY GILLIAN HOPKINSON BOUNDARY SPANNING / CHANNEL CONFLICT / DISCOURSE ANALYSIS / FRANCHISING / ORGANIZATIONAL BUYING BEHAVIOUR / 
LONDON METROPOLITAN UNIVERSITY STEVE    GREENLAND ATMOSPHERICS / EFTPOS / EPOS / FINANCIAL SERVICES RETAILING / HIGH STREET RETAILING / MAIL ORDER / RETAIL DISTRIBUTION CHANNELS / RETAIL FRANCHISES / RETAIL IMAGE / RETAIL LOCATION / RETAIL MERCHANDISING / RETAIL SECURITY / SHOPPING CENTERS / STORE DESIGN / TELEVISION BASED HOME SHOPPING / WHOLESALERS / 
LOUGHBOROUGH UNIVERSITY TREVOR WATKINS  
MANCHESTER METROPOLITAN UNIVERSITY LIZ BARNES BRAND / CONCEPT TESTING / CREATIVE CONTENT / DESIGN / EXPERT SYSTEMS / IMAGE / MESSAGE / NEW PRODUCT DEVELOPMENT / NON PROCE FACTORS / PACKAGING / PRODUCT / PRODUCT CHAMPION / PRODUCT DELETION / PRODUCT INNOVATION / PRODUCT LIFE CYCLE / PRODUCT LINE ANALYSISPRODUCT MANAGER / PRODUCT MARKET / PRODUCT MIX / PRODUCT MODIFICATION / PRODUCT PLANNING / PRODUCT POSITIONING / REQUIREMENTS CAPTURE / TEST MARKETING
NAPIER UNIVERSITY DAVID   MARSDEN FEMINISM / MARKETING ETHICS / POSTMODERN MARKETING / SOCIAL RESPONSIBILITY / SOCIAL MARKETING / 
UMIST MARGARET   BRUCE BRAND / CONCEPT TESTING / CREATIVE CONTENT / DESIGN / ELECTRONIC DATA INTERCHANGE / EXPERT SYSTEMS / IMAGE / MESSAGE / NEW PRODUCT DEVELOPMENT / NON PROCE FACTORS / PACKAGING / PRODUCT / PRODUCT CHAMPION / PRIDUCT DELETION / PRODUCT INNOVATION / PRODUCT LIFE CYCLE / PRODUCT LINE ANALYSIS / PRODUCT MANAGER / PRODUCT MARKETPRODUCT MIX / PRODUCT MODIFICATION / PRODUCT PLANNING / PRODUCT POSITIONING / REQUIREMENTS CAPTURE / TEST MARKETING / 
UMIST CHARLES CUI BIVARIATE ANALYSIS / CASUAL RESEARCH/CAUSATION / INTERNATIONAL JOINT VENTURES / INTERNATIONAL MARKETING / 
UMIST GARY DAVIES CORPORATE REPUTATION / 
UMIST JIM FREEMAN DESCRIPTIVE STATISTICS / FORECASTING / 
UMIST MICHAEL GREATOREX BIVARIATE ANALYSIS / CLUSTER ANALYSIS / COMPUTERS IN MARKETING / CONFIDENCE INTERVALS / CONJOINT ANALYSIS / CROSS TABULATIONS / DESCRIPTIVE STATISTICS / DISCRIMINANT ANALYSIS / EXPERIMENTATION / FACTOR ANALYSIS / FORECASTING / GRAPHICAL REPRESENTATION / HYPOTHESIS TESTING / INTERNATIONAL MARKETING RESEARCH / MARKETING INFORMATION SYSTEMS / MARKET RESEARCH / MINITAB / MULTIDIMENSIONAL SCALING / MULTIVARIATE METHODS / OBSERVATION / PRIMARY DATA / PRIMARY RESEARCH / PRINCIPAL COMPONENT ANALYSIS / PROJECTIVE TECHNIQUES / QUESTIONAIRRE DESIGN / REGRESSION AND CORRELATION / RELIABILITY / SAMPLING / SECONDARY DATASTATISTICAL PACKAGE FOR THE SOCIAL SCIENCES /  STRUCTURAL EQUATION MODEL / SURVEY RESEARCH / TYPES OF MEASURE / UNIVARIATE ANALYSIS / VALIDITY / 
UMIST MARK HEALEY AFFECT / BEHAVIOURAL PERSPECTIVE / BIDDING / BRAND EXTENSION / BRAND IMAGE / BRAND LOYALTY / BUYER BEHAVIOUR MODELS / CALL PLANNING / CONJOINT ANALYSIS / CONSUMER DECISION MAKING PROCESS / CONSUMER KNOWLEDGE STRUCTURES / CUSTOMER EXPECTATIONS / CUSTOMER SATISFACTION / FACTORIAL RESEARCH DESIGN / GUARANTEES / INTERPRETIVE RESEARCH / TELEMARKETING / VALIDITY / VIRAL MARKETING / 
UMIST KALIPSO KARANTINOU BUYERS / CUSTOMER RELATIONSHIP MANAGEMENT / CUSTOMERS / DEPTH INTERVIEWS / QUALITATIVE RESEARCH / RELATIONSHIP MARKETING / 
UMIST BARBARA LEWIS ADVERTISING / ATTITUDES / BEHAVIOUR THEORIES / BRAND LOYALTY / BUYER BEHAVIOUR MODELS / BUYER BEHAVIOUR THEORIES / COGNITIVE DISSONANCE / COMMUNICATIONS OBJECTIVES / CONSUMER BUYER BEHAVIOUR / CONSUMER DECISION MAKING PROCESS / CONSUMER LEARNING / CONSUMER NEEDS AND MOTIVES / CONSUMER PERCEPTIONS / DEMOGRAPHICS / DIFFUSION PROCESS / INTERNAL MARKETING / INTERPERSONAL COMMUNICATIONS / LIFESTYLES / MACRO ENVIRONMENT / MACRO MARKETING / MARKETING COMMUNICATIONS / NOT FOR PROFIT MARKETING / PERCEIVED RISK / PERSONALITY / SERVICE CHRACTERISTICS / SERVICE DELIVERY / SERVICE DESIGN / SERVICE DISTRIBUTION / SERVICE ENCOUNTERS / SERVICE ENVIRONMENT / SERVICE FAILURE / SERVICE GUARANTEE / SERVICE PRICE / SERVICE PROCESS / SERVICE PRODUCT / SERVICE PROMOTION / SERVICE QUALITY / SERVICE QULAITY DIMENSIONS / SERVICE QULAITY GAPS / SERVICE QUALITY MEASUREMENT / SERVICE RECOVERY / SERVICES MARKETING / SERVICES SECTOR / SERVQUAL / SOCIAL CLASS / SOCIAL MARKETING / TWO STEP FLOW METHOD / UTILITY / 
UMIST ANDREW   LINDRIDGE ACCULTURATION / ACCULTURAL MODELS / CONSTRUCT EQUIVALENCE / CUSTOMER ACCULARATION / CULTURE / CULTURE AND BEHAVIOUR / CULTURE AND SOCIAL IDNETITY / CULTURE AND SOCIETAL BEHAVIOUR / ETIC-EMIC DILEMMA / GALTONS PROBLEM / MATCHED SAMPLING / 
UMIST DALE LITTLER COMPREHENSION / CONTINGENCY PLANNING / CONTINUOUS INNOVATION / CORPORATE STRATEGY / CULTURE AND BEHAVIOUR / CULTURE AND SOCIAL INDENTITY / CULTURE AND SOCIETAL BEHAVIOUR / DERIVED DEMAND / DIFFERENTIATION STRATEGY / DIRECTIONAL MATRIX / DISCONTINUOUS INNOVATION / DIVERSIFICATION / EMERGENT STRATEGY / END USERS / ENTREPRENEURIAL STRATEGY / EXPERIENCE CURVE / FOCUS STRATEGY / FREE SAMPLE / GATEKEEPERS / GENERIC STRATEGIES / GLOBAL STRATEGY / GROWTH VECTOR MATRIX / HABITUAL BUYING BEHAVIOUR / HORIZONTAL INTEGRATION / IMPLEMENTATION / INNOVATION / INNOVATORS / INTERNET MARKETING / INVOLVEMENT / LATENT DEMAND / MARKET DEMAND / MARKET MANAGER / MARKET ORIENTATION / MARKET PENETRATION / MARKET POTENTIAL / MARKETING CONTROL / MARKETING ORGANIZATION / MARKETING PERFORMANCE / MARKETING PLANNING / MARKETING STRATEGY / MASS MEDIA / MICRO ENVIRONMENT / MISSION STATEMENT / OFFERING / ONE STEP FLOW MODEL / PARETOS RULE / PLANNING STYLE / PORTFOLIO ANALYSIS / PRODUCT DIFFERENTIATION / PRODUCT PORTFOLIO / PROFIT IMPACT OF MARKETING STRATEGIES / SALES CALL CYCLES / SCENARIO BUILDING / STRATEGIC BUSINESS UNITS / STRATEGIC CONTROL / STRATEGIC DECISIONS / STRATEGIC MARKETING / STRATEGIC OBJECTIVES / STRATEGIC PLANNING / STRATEGIC STYLES / STRATEGY / SWOT ANALYSIS / SYSTEMS MARKETING / TRADE JOURNALS / TRIAL / TRUST / UMBRELLA STRATEGY / UNCERTAINTY / VALUE CHAIN / VERTICAL INTEGRATION / VISION STATEMENT / 
UMIST VINCE WAYNE MITCHELL AIO / BENEFIT SEGMENTATION / CONSUMER PANELS / DATABASE / FAMILY LIFE CYCLE / FOCUS GROUPS / GEODEMOGRAPHICS / MARKET SEGMENTATION / MYSTERY SHOPPING / ORGANIZATIONAL SEGMENTATION / POSITIONING / PSYCHOGRAPHICS / SEGMENTATION VARIABLES / 
UMIST ANDREW   NEWMAN ATMOSPHERICS / EFTPOS / ELECTRONIC COMMERCE / ELECTRONIC DATA INTERCHANGE / EPOS / FINANCIAL SERVICES RETAILING / HIGH STREET RETAILING / IMPULSE PURCHASING / LOGISTICS / MAIL ORDER / ONLINE CONSUMPTION / OWN BRANDING / RETAIL BUYING / RETAIL DISTRIBUTION CHANNELS / RETAIL FRANCHISES / RETAIL HIERARCHY / RETAIL IMAGE / RETAIL LOCATION / RETAIL MERCHANDISING / RETAIL POSITIONING / RETAIL PRICING / RETAIL PRODUCT RANGE / RETAIL PROMOTIONRETAIL SECURITY / RETAIL SERVICE / RETAILER PATRONAGE /  RETAILING / REWARD/LOYALTY CARDS / SHOPPER TYPOLOGIES / SHOPPING CENTERS / STORE CHOICE / STORE DESIGN / TELEVISION BASED HOME SHOPPING / WHEEL OF RETAILING / WHOLESALERS / 
UMIST RUDOLPH SINKOVICS EQUIVALENCE / INTERNATIONAL CHANNEL MANAGEMENT / INTERNATIONAL MARKET ENTRY AND DEVELOPMENT STRATEGIES / INTERNATIONAL MARKETING CULTURE / INTERNATIONAL PRICING POLICY / LICENSING / MEASUREMENT AND SCALING / RATING SCALES / 
UMIST STEVE    WORRALL OWN BRANDING / RETAIL BUYING / RETAIL HIERARCHY / RETAIL PRICING / RETAIL PRODUCT RANGE / RETAIL PROMOTION / RETAIL SERVICE / RETAILER PATRONAGE / RETAILING / SHOPPER TECHNOLOGIES / STORE CHOICE / WHEEL OF RETAILING / 
UMIST MO YAMIN GLOBALIZATION / INTERNATIONAL MARKETING ENVIRONMENT / INTERNATIONAL MARKETING ORGANIZATION / INTERNATIONAL ORGANIZATIONAL STRUCTURE / INTERNATIONAL PRODUCT ADAPTATION / INTERNATIONAL PRODUCT STANDARDIZATION / INTERNATIONAL STRATEGIC ALLIANCES / REGIONALISM / 
UMIST DAVID   YORKE ACTION / AFFECTIVE STAGE / AGENCY / AIDA MODEL / ATTENTION / AWARENESS / BUY FEEL LEARN MODEL / CALL PLANNING / CODES OF PRACTICE / COGNITIVE STAGE / COMMUNICATIONS MIX / CONATIVE STAGE / CONSUMER PROTECTION / CONVICTION / DAGMAR MODEL / DIRECT MARKETING / DIRECT MAIL / DISCRETIONARY INCOME / DISPOSABLE INCOME / ECONOMIC ENVIRONMENT / EXHIBITIONS / EXTERNAL AUDIT / FINANCIAL PLANNING FOR MARKETING COMMUNICATIONS / FREQUENCY / HIERACRCHY OF EFFECTS MODEL / IMPACT / INBOUND COMMUNICATIONS / INDIRECT COMMUNICATIONS / INNOVATION ADOPTION MODEL / INTEREST / LEARN TO FEEL BUY MODEL / LEGAL SYSTEM / MAGAZINES / MEDIA PLANNING / MEDIA SCHEDULE / NEWS PAPERS / NOISE / OFF THE PAGE / OUTBOUND COMMUNICATION / POINT OF PURCHASE / POSTERS / PRODUCT/SERVICE PROFIT CENTER / PUBLIC RELATIONS / PUBLICITY / RADIO / REACH / SALES FORCE / SALES MANAGEMENT / SALES PROMOTION / SALES TERRITORY / SCENARIO BUILDING / SELECTIVE EXPOSURE / SELECTIVE RETENTION / SHAPE / SOURCE EFFECT / SPONSORSHIP / STATISTICAL SOURCES / TECHNOLOGICAL ENVIRONMENT / TELEMARKETING / TELEVISION / TRIAL / WEALTH / WORD OF MOUTH COMMUNICATIONS / 
UMIST JUDY ZOLKIEWSKI BOUNDARY SPANNING / BUYING CENTER / CUSTOMER PORTFOLIOS / INTERACTION APPROACH / NETWORK / ORGANIZATIONAL BUYING BEHAVIOUR / PERSONAL SELLING / 
UNIVERSITY OF ABERDEEN FIONA LEVERICK BUSINESS TO BUSINESS MARKETING / CONSUMER MARKETING / EXCHANGE / MARKET / MARKET DEMAND / MARKET SHARE / MARKETING / MARKETING CONCEPT / MARKETING ENVIRONMENT / MARKETING MANAGEMENT / MARKETING MIX / MARKETING ORIENTATION / TARGET MARKETING / TRANSACTION / 
UNIVERSITY OF HULL PHILIP KITCHEN INTEGRATED MARKETING COMMUNICATIONS / 
UNIVERSITY OF OTAGO PHIL  HARRIS POLITICAL MARKETING / 
UNIVERSITY OF WOLVERHAMPTON DOMINIC WILSON BIDDING / BREAK EVEN ANALYSIS / CONTRIBUTION / COST / COST LEADERSHIP STRATEGY / COST PER THOUSAND / COUPONS / DECIDERS / DEMAND / DEMOGRAPHIC ENVIRONMENT / DISCOUNT / ENVIRONMENTAL ANALYSIS / ENVIRONMENTAL SCANNING / GATEKEEPERS / GROSS MARGIN / INDUSTRIAL MARKETING / INFLUENCERS / INTERNAL AUDIT / KEY ACCOUNT / MARGIN / MARGINAL PRICING / MARKETING AUDIT / MODIFIED REBUY / NATURAL ENVIRONMENT / NEGOTIATION / NET MARGIN / NEW TASK / ORGANIZATIONAL MARKETING / ORIGINAL EQUIPMENT MANUFACTURER / OUTSOURCING / PARTNERSHIP SOURCING / PAYBACK / PENETRATION PRICING / POLITICAL ENVIRONMENT / PREDATORY PRICING / PROCE DISCRIMINATION / PRICE ELASTICITY / PRICE LEADERSHIP / PROCE PROMOTIONS / PRICING / PRICING METHODS / PRICING OBJECTIVES / PROCING PROCESS / PROFIT / PURCHASING / PUBLISHING PROCESS / REGULATED PRICING / SINGLE/MULTIPLE SOURCING / SKIMMING PRICING / SPECIFIERS / STRAIGHT REBUY / SUPPLIERS / TRANSFER PROCING / USERS / VALUE ADDED / 

 

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